[Closed] Content templates changes not saving

[Author]

Posts

[James Loney]

Hi all,

I'm finding that I can't update content templates in toolset under certain conditions. All of the content templates just information from custom post types and custom fields.

Specifically, I'm finding that I can't update template usage (to specify post types), I can't add conditional containers, I'm sometimes I'm unable to update paragraph blocks (static content and dynamic) on a variety of content templates.

Example page where I can't make changes to the content template hidden link

Is there a workflow I can follow for troubleshooting? I've had great success with toolset on why other sites, this is a first!

[Shane]

Hi James,

Thank you for getting in touch.

In order to understand what is happening here I would need to have admin access to the site so that I can check on the content template.

I've enabled the private fields for your next response.

Thanks,
Shane

[Shane]

Hi James,

I had a quick look at the issue for you but was unable to replicate any of the issues you specified. Im able to create a conditional block as well as to find the content template usage section.

Can you record a short video depicting the issue so that I can understand better?

Thanks,
Shane

[James Loney]

Hi Shane,
Thanks for checking in! Here's a link capturing the unusual behaviour (I show not being able to apply the template, then not being able to paste in paragraph blocks, and then not being able to save a condition): hidden link

I'm using this content template: hidden link and the admin account I shared with you.

[Shane]

Hi James,

Thank you for the video.

Based on the symptoms of the problem at hand it appears to be some kind of plugin conflict. I would recommend temporarily disabling the non-toolset plugins and checking again.

If the issue still remains after, would you mind if I took a copy of the website to test here locally ?

Thanks,
Shane

[James Loney]

Hi Shane,

Thanks for reviewing! No concerns from may end of you want to copy the site. I actually tried testing without all but the toolset plugins enabled a couple of days ago. Still got the same behaviour re: content templates not saving and WYSWIG fields not updating.

However, I've had some success in that I recently cleared all content templates applied to this custom post type, and then was able to add the content template again. I seem to be able to update condition fields now and change content template usage (here is the link hidden link).

Now, I'm noticing when I edit custom posts (both in Chrome and Firefox) that the WYSWIG editor will not save content. Here is an example: hidden link I'm trying both in Chrome and Firefox. I wonder if this issue is related to the above?

Thanks for advising!

[Shane]

Hi James,

Thank you for the update.

You're saying that you're no longer experiencing the issue with the content template not saving onto the custom post type ?

Secondly the WYSIWYG is a known long standing issue and we have an erratas page setup for it.

https://toolset.com/errata/visual-tab-of-wysiwyg-fields-may-not-initialize-correctly-appear-not-to-save-data/

There should be an update to our plugins that will be released soon that provides a fix for this one.

Thanks,
Shane

[James Loney]

Thanks for letting me know about the WYSWIG update Shane! Q: I'm seeing that I can't associate multiple content templates ("usage" feature) with a single custom post type as per the article https://toolset.com/course-lesson/assigning-templates-to-posts-conditionally/?utm_source=plugin&utm_medium=gui&utm_campaign=blocks#steps-for-assigning-a-template-conditionally

Is there something in my setup that would be blocking me from this?

Appreciatively,
James

[Shane]

Hi James,

I tried to log into the site to see what is happening here but it is now taking me to a different login page that requires a microsoft login.

Can you record a short video of what happens when you try to set the conditional templates?

Thanks,
Shane