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[Resolved] content template not working

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Ian 3 years, 11 months ago.

Assisted by: Shane.

Author
Posts
#1856985

Ian

This is an extremely old site we are trying to keep working until we do a full redesign. Some updates were necessary to maintain compatibility with a WordPress update.

After the updates everything is working OK except for the content template for a custom post type Audiobooks.

Other content templates are working when they are in views.

Here is one of the pages in question: hidden link

It appears to be using the theme default template even though a custom template has been assigned with toolset.

#1857095

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ian,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can have a quick look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#1857111

Ian

login: hidden link
User: Shane
Pass: 2J6i7rZ@9!0U@D2r#hY)vAyE

#1857117

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ian,

Here are the private fields.

Also let me know which content template is giving the issue.

Thanks,
Shane

#1857887

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ian,

Thank you for the credentials.

I also removed the previous ones that you've sent.

You content template should be displaying now. I had to apply the correct function for the theme in order to get it to work.

This is the correct function "PageLinesPosts::get_article"

Please let me know if this helps.
Thanks,
Shane

#1857921

Ian

I thought it might be something like that. As it was working before the function might have been lost in the upgrade process.