[Closed] content template not displaying properly

[Author]

Posts

[korieF]

I am trying to:
I have a redirect page setup when a user is not logged in so they see a login page instead of the actual page.

Link to a page where the issue can be seen:
hidden link

The content template is located here: hidden link

Screenshot shows what the page looks like live and what it should look like from the template (pink boxes within grid)

[Nigel]

Hi there

Can you clarify how you have set this up?

Are you following the directions from this page?

https://toolset.com/course-lesson/restricting-access-to-pages/

And you have chosen to show a Content Template to users who do not have rights to see the page content, and that Content Template is not displaying as expected.

Is that the issue?

[korieF]

Hi Nigel,
The issue is the formatting of the page, not that the page itself isn't showing up. For some reason, those buttons are not displaying the way I have them formatted in the content template.

[Mateus Getulio]

Hello there,

Thanks for the clarifications.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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Please, let me know if you need any additional details. Have a nice day.

[Mateus Getulio]

Hello there,

Thank you for providing the credentials.

After some tests, the button layout seems to be displaying fine now, could you please check it? Basically, we changed a bit the content template, removed it as the template for the redirect page in the Access control, then we reverted these changes and appears to be working now.

Please review it and let us know if you still see issues in the find-my-material redirect page.

Thank you,
Mateus

[korieF]

Hello - the buttons are still not displaying properly.

[Mateus Getulio]

Hello there,

Thanks for your reply.

It is strange, because it was working for us when the last message was sent to you, and it still works if we access the page using a ?nocache is added to the url: hidden link

However, we checked that the buttons do not appear well accessing the URL without the nocache tag. Regardless, this tag is an indicative that perhaps there is a strong caching present on the page. Could you please make sure to clear every cache existing in the website/server and in your browser?

At last, if the issue remains, do we have your permission to migrate the website to a copy version hosted in our servers? In order to make more tests without compromising the live production.

Please let us know, thank you.