Content template in products removed when product is saved

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Content Templates, Views plugin

This topic contains 4 replies, has 2 voices.

Last updated by Shane 4 years, 4 months ago.

Assisted by: Shane.

Author

Posts

June 26, 2020 at 7:10 am #1677437

maximilianD

Every time I update a product, its content template is removed from it. I then have to manually link/connect the template again ( /wp-admin/admin.php?page=view-templates&arrangeby=usage&usage=single )

How can I solve this problem.

June 26, 2020 at 8:14 pm #1678431

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maximilian,

Thank you for getting in touch.

It seems what is happening here is that you've set the content template to be applied to the entire post type rather than just 1 single post.

You will need to go to your content template and edit it and then uncheck the post type that is selected. Once you've done this update your content template and try creating another product and let me know if the issue still remains.

Thanks,
Shane

June 29, 2020 at 5:24 am #1679949

maximilianD

Hi Shane,

but I do want the content template to be applied to all "products" (entire post type).
How can I achive that?

June 29, 2020 at 2:57 pm #1680643

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maximilian,

It should still be applied automatically even if you simply update the post. It seems that I miss-interpreted the issue.

Would you mind allowing me to have a look at the site on the backend so that I can have a first hand look on the issue ?

The private fields will be enabled for your next response.

Thanks,
Shane

July 1, 2020 at 2:46 pm #1683975

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Maximilian,

Thank you for the credentials.

I checked on the site but wasn't able to replicate the issue.

Can you provide a recording or the exact steps on how to replicate the problem.

Thanks,
Shane

The topic ‘[Closed] Content template in products removed when product is saved’ is closed to new replies.