I need to check first on your install whats going wrong there.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
Ok - the reason why I was not able to login because you shared wrong wp-admin URL with your previous private reply.
I can confirm now that I'm able to login but could you please share the links where I can compare the images. Link of pages where I can see correct image and wrong stretched images.
No, it does not which is why I started this thread. In my earlier thread I shared with you an image from Wayback Machine where the images are proportional and not blown up as there are currently on the URL you shared. Did you see that image from Wayback Machine?
For example, in the screenshot from Wayback Machine, look at the SleepNumber logo. Before whatever happened it was proportional to the space for the logo. Now on the sponsors link currently it is blown up and not proportional.
Well - I see with our internal tickets the issue and there is no update yet. Our Dev soon schedule it to debug and I will ask Dev to share hotfix if possible. I will raise your voice to our internal ticket.
Could I please have an update? There will be a lot of press going out very soon about this event and the sponsors play a big part. It is important that their logos are sized correctly. Thanks!
Well - I see major progress with the ticket I've escalated to Devs and it will soon undergo QA process.
Hopefully, I will ask Devs to provide a hotfix if possible and I will get in touch with you soon. Hopefully maximum by this weekend or very soon than that.
