Skip Navigation

[Resolved] Content not visible to proper users – Access problem

This support ticket is created 4 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 4 replies, has 2 voices.

Last updated by mikeF-8 4 years, 6 months ago.

Assisted by: Luo Yang.

Author
Posts
#1664229

Site is very simple: 3 post types each represent a post to a different social media platform. Each post type has a custom role associated with it.

As admin I can see a view displaying that will not display to a user. I have set up permissions I don't get what I'm missing. Hope someone could take a look

#1664505

Hello,

The problem you mentioned above is abnormal, please check these:
1) setup the permission to each post type for different user roles:
Dashboard-> Toolset-> Access Control-> Post Types

2) In case it is a compatibility problem, please deactivate all other plugins, and switch to wordpress default theme 2020, deactivate all custom PHP/JS code snippets, and test again

3) If the problem still persists, please provide database dump file(ZIP file) of your website, also point out the problem page URL and view URL, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/

#1666241

Thanks for the details, I am downloading the files, will update here if find anything.

#1666443

I can see the problem with your duplicator package, the problem is you have disabled access to the "Admin dashboard" page, so it won't be able to render any other content template for user role "FB admin".

Please try these:
1) Dashboard-> Toolset-> Access control-> Posts Groups
find section "Admin Dash", in column "Read", enable option for user role "FB admin"

2) Edit page "Dashboard":
hidden link
Use access shortcode to display different content template for different user role:
For example:

[toolset_access role="FB Admin" operator="allow"]
[wpv-post-body view_template="facebook-admin-dashboard"]
[/toolset_access]

More help:
https://toolset.com/course-lesson/access-control-texts-inside-page-content/

#1667043

My issue is resolved now. Thank you!