Content not saved in WYSIWYG field

This thread is resolved. Here is a description of the problem and solution.

Problem:
The content of WYSIWYG fields are lost upon saving.

Solution:
This is a bug that was introduced by WP 5.8 and fixed in WP 5.8.1.

This support ticket is created 2 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 2 replies, has 2 voices.

Last updated by Simon 2 years, 7 months ago.

Assisted by: Jamal.

Author

Posts

September 28, 2021 at 9:43 am #2181725

Simon

I am trying to: Save contents in a WYSIWYG field on a custom post type

Link to a page where the issue can be seen: hidden link (password protected post, password is 'toolset')

I expected to see: Contents of WYSIWYG field displayed below 'Recommended on' date

Instead, I got:
When I enter my text in the field in Visual mode and Publish the post, the text is missing when the editor interface reloads. If I enter in Text mode and Publish / Update the content is not lost. If I enter in Text mode and switch to Visual mode, the content stays in place.

I have tried:
- Disabling all plugins except Types and Blocks
- Switching to a standard WP theme

These didn't change the behaviour. This looks like an out-and-out bug to me.

September 28, 2021 at 12:14 pm #2181819

Jamal

Supporter

Languages: English (English ) French (Français )

Timezone: Africa/Casablanca (GMT+01:00)

Hello and thank you for contacting Toolset support.

Our developers are aware of issues that appeared on WYSIWYG editors after WP 5.8. We fixed a bug in Types 3.4.14, but we are still working on some cases. This bug appears for post types that do not activate the Editor option. As a workaround, please enable it on the post type and let us know if it fixes the issue. Check this screenshot hidden link

If that does not help, we'll need to take a copy of your website and give it to the developers for further analysis. Let us know if that would be fine with you!

September 28, 2021 at 12:41 pm #2181855

Simon

That does resolve the issue, although I will have to make sure the client knows we're not using the Editor for anything!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.