[Resolved] Contact form is not working, and I receive no emails, so it here

[Author]

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[smileBeda]

I am trying to:
1. Receive emails both from forum and contractor(s)
2. Submit above problem to https://toolset.com/home/contact-us/account-and-finance-contact-form/, which does not let me submit as it asks for reCaptcha, however reCaptcha is never shown

Screenshot of contact form failing:
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Screenshot of subscription to emails being active
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Screenshot of console errors in contact page:
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Content of contact form I wanted to send:
Hello
Since quite a while I do not receive emails from forum tickets I follow or created, neither from new or follow up messages in Contractor Message.

The latter is bad for me, because I do not login to Toolset everyday, and would expect an email sent when a prospect tries to get in touch with me (or worse, follows up with messages)

Could you look into this?
I am subscribed to all topics and have emails turned on both in forum and profile, see hidden link

I also am positive the emails are not in my spam inboxes.

Cheers,
Beda

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PS the custom search on this page is also broken, https://toolset.com/block-item/, when changing the dropdown then nothing happens. It seems the AJAX is not fired to update the search.

Thanks

[Minesh]

Hi Beda,

I've updated the systems team regarding all of the issues you reported:
- You are not able to receive emails (Receive emails both from forum and contractor(s) )
- You are not able to submit the contact form
- The search filter is broken on the following page: https://toolset.com/block-item/

I'll get in touch with you as soon as get any update on this. I'll keep you posted here.

[Minesh]

I've update for you:

- The search filter is broken on the following page: https://toolset.com/block-item/
==>
The above issue is fixed. Please try to delete the cache or try with Chrome "incognito" window.

[Minesh]

I would like to inform you:

2. Submit above problem to https://toolset.com/home/contact-us/account-and-finance-contact-form/, which does not let me submit as it asks for reCaptcha, however reCaptcha is never shown
==>
The above issue is also fixed.

[smileBeda]

Hi Minesh, nice to see you....

1. The search filter is broken on the following page: https://toolset.com/block-item/
I confirm its fixed
2. Submit above problem to https://toolset.com/home/contact-us/account-and-finance-contact-form/, which does not let me submit as it asks for reCaptcha, however reCaptcha is never shown
I confirm it is fixed

Just waiting for the emails to be sent again (I just saw, that shortly before I replied here a new contractor again contacted me without an email being sent)

Thanks for updating me and I hope the last issue gets solved too!

Thanks...

[Minesh]

Just waiting for the emails to be sent again (I just saw, that shortly before I replied here a new contractor again contacted me without an email being sent)
==>
How do you know that contractor contacted you? from your account's page?

And just to double check - you do not get email notification of forum replies as well - correct? so two issues:
- you do not get email notification when someone contact you from contractor's page: https://toolset.com/contractors/
- And you do not get email notification of forum replies

[smileBeda]

Hi Minesh

Yes I know from the actual profile > contractor messages
Each time I log in to toolset I check those manually.

However when I’m not accidentally logging in like now, I usually forget to keep an eye on those things.

And yes, it’s technically 2 issues, one is forum and the other is contractor messages.

[Minesh]

Thanks Beda for confirmation on fixes.

The last issue of email notification is under investigation, I'll get in touch with you as soon as I have any update on it.

[smileBeda]

Hi Minesh
I think it’s resolved at least for forum tickets, because I just received an email from another ticket I’ve open where Waqar replied

I’ll wait for your news as well as checking for contractor messages, but it look like it’s fixed!

[Minesh]

Ok - great.

Can you please confirm the contractor email notification works for you or not.

[smileBeda]

I'll let you know as soon I can confirm (it needs some contractor to message me again before I can confirm).

I guess systems will also know wether it is solved or not, given there obviously was a problem somewhere, since it wasn't working before and is working now for forum tickets (and it wasn't related to a typo on my email or else 😉 )

[Minesh]

Ok great.

I'll also get in touch with you once I get any news on email notification issue belongs to contractor profile.

[Minesh]

I just got the news that the contractor email notification issue should also be fixed as you started getting the forum reply email notification. Please keep eye on it and let me know if you are not getting email notification as contractor.

[smileBeda]

I'll close here for now then, since I receive notifications for Forum topics just fine and Systems confirms it should be the same fix/issue.
I can always open a new ticket if that wouldn't be the case.

Thanks!