Conflict with IThemes Security Pro and Toolset Access

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by devynB 4 years ago.

Assisted by: Minesh.

Author

Posts

January 17, 2022 at 5:16 pm #2268585

devynB

I am attempting to set up a user role for Translators. When I created the role using Toolset Access, I find a plugin conflict with iThemes Security Pro causing a critical error on the website when the user with the new role (non-admin) signs into the website. This occurs after the 2FA setup procedure provided by iThemes Security Pro, or when you skip the onboarding (i.e. go to /wp-admin). Thanks in advance for your help.

January 18, 2022 at 4:59 am #2269001

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

There is a known issue but with other plugins. Can you please try to use workaround shared with the following link and check if that works. If it does we will have to update the following page and we will add the plugin name iTheme Security Pro as well.
- https://toolset.com/errata/fatal-access-error-when-non-admins-log-in/

January 21, 2022 at 12:31 am #2271703

devynB

In this case, I also had installed the 3.6.0 release of the Enable Media Replace plugin. Thank you, my issue is resolved!