[Resolved] Conflict with GiveWP Plugin – custom fields aren't shown

[Author]

Posts

[martinK-7]

I am trying to: I created a new CPT (called article) with custom fields.

Link to a page where the issue can be seen: still under construction.

I expected to see: Custom fields, when creating a new custom post.

Instead, I got: The custom fields just show up, when I use the admin user account. I have another custom user role and the custom fields do not show up. I disabled every plugin and realized that enabling the "GiveWP" plugin, the custom fields disappear. There seems to be a conflict with the two plugins. The strange thing is, that this does not happen when logged in as admin.

Thanks for any help.

[Minesh]

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

- Do you see the issue with latest Toolset plugins? If yes: please let me know.

[martinK-7]

Thanks for the answer Minesh. I am now on vacation. Once I am back, I will update the plugin and will see if this works. Please don't close this thread meanwhile.

[Minesh]

Yes - sure. The ticket will remain open for next week.

[martinK-7]

Hello Minesh, I updated all Toolset plugins to the newest version, but the problem still exists. Could you help me how to resolve it?

[Minesh]

Can you please share admin access details as well as the access details for the user using which I can see the issue.

In addition to that please share details where I can see the issue on what page/post or steps to reproduce the issue.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

This issue is reported to our Devs and known to us and here is the errata page:
=> https://toolset.com/errata/conflict-with-givewp-prevents-custom-field-meta-boxes-being-shown-on-post-edit-screens/

You will require to follow the workaround for now given with the above link as there is no ETA on it when the fix will be offered.

[martinK-7]

Thanks for the help. I hope, that you can fix the issue in a next release. Meanwhile I have deactivated the GiveWP plugin via an own "must-use" plugin and on specific URLs. But this is just a workaround...not a solution.