Conflict with avada theme after updating to latest version of wordpress

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Views plugin

This topic contains 5 replies, has 2 voices.

Last updated by Luo Yang 6 years, 9 months ago.

Assisted by: Luo Yang.

Author

Posts

January 29, 2018 at 9:58 pm #610897

lolaz

I am trying to: I update my wordpress installation to the latest version on Avada theme. Following the update the menu drop downs are no longer dropping down. After deactivating the plugins one by one, it seems to be views, that's causing the issue.

Link to a page where the issue can be seen: hidden link

I expected to see:

Instead, I got:

January 30, 2018 at 8:23 am #610974

Luo Yang

Dear Lolaz,

Thanks for the details, I can see there is a JS error in the URL you mentioned above:
Uncaught TypeError: b(...).not(...).filter(...).mediaelementplayer is not a function
see screenshot: beta.JPG

In case it is a compatibility problem of other plugin , please check these:
deactivate other plugins and switch to original avada theme, and test again

January 30, 2018 at 10:51 am #611022

lolaz

Hi, following your advice, i've switched to the original avada theme, deactivated ALL plugins apart from types and views. I can see that the JS error only appears when i activate views. Do you have any idea on how i can resolve this?

Thanks in advance
lola

January 31, 2018 at 3:59 am #611263

Luo Yang

Since it is a compatibility problem, please provide a copy of your website, I need to test and debug it in my localhost, thanks
https://toolset.com/faq/provide-supporters-copy-site/
You can put it into your own google drive disk, and share the link in the "private detail box", I need to duplicate same problem and debug it in my localhost, thanks

February 5, 2018 at 10:17 pm #613080

February 6, 2018 at 4:33 am #613114

Luo Yang

I am downloading the file (506M size), will feedback if there is anything found

February 6, 2018 at 6:10 am #613123

Luo Yang

Here are what I found, the file you provided is not a ZIP file, it is not possible to get your theme file or database with this file:
staging.suttontrust.com-20180205-215448-118.wpress

I searched it with Google, found this thread:
https://stackoverflow.com/questions/47346965/wordpress-media-library-not-working-mediaelementplayer-is-not-a-function
There is a solution in above thread, please try it in your own website

And the credentials you provided above:
https://toolset.com/forums/topic/conflict-with-avada-theme-after-updating-to-latest-version-of-wordpress/#post-610897
It is not valid any more, I get this error:

ERROR: The password you entered for the username techsupport is incorrect.

So I can not test it in your website.