Conflict Toolset with Elementor

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Waqar 2 years, 11 months ago.

Assisted by: Waqar.

Author

Posts

December 20, 2021 at 5:45 pm #2248997

umbertoZ

Hi, I've Toolset, Astra Theme and Elementor Pro installed (all latest versions). When I try to open Appearance>Customize I get an error page (see image). If I deactivate Toolset it works fine. If deactivate Elementor it works fine. So it is a conflict between Elementor and Toolset

December 21, 2021 at 6:32 am #2249415

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

This issue was recently discovered and is already escalated to the concerned team.

A fix for this will be included in the next batch of Toolset plugin updates, and for now, you'll find information about a fix patch here:
https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

regards,
Waqar