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[Resolved] Conditional shortcode not working

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This thread is resolved. Here is a description of the problem and solution.


The conditional shortcode [wpv-conditional] is not working, it display only a "[".


The client figures out it is a copy/paste problem:
I pasted back the original code but unintentionally left an extra "[".

Relevant Documentation:

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.
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This topic contains 2 replies, has 2 voices.

Last updated by Sebastian 6 years ago.

Assisted by: Luo Yang.


I am trying to: I have three instances of my website (production, test, and sandbox) the conditional shortcode [wpv-conditional] is not working on the sandbox instace (recent copy of production) and the only difference is the WP version. The version in sandbox is 4.9.1

Link to a page where the issue can be seen: hidden link and clikc in "LOG IN"

I expected to see: the login page

Instead, I got: An error page



I assume we are talking about this page:
hidden link

I have tried it in my chrome browser, I can see only a text "[" in the content area.

Please check these in your website:
1) Upgrade WordPress to the latest version 4.9.5

2) In case it is a compatibility problem, deactivate other plugins and switch to wordpress default theme, and test again

3) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, also point out the problem page URL, I need to test and debug it in my localhost, thanks


After the tests I made to figure out the conditional shortcode was the problem, I pasted back the original code but unintentionally left an extra "[". But even with that syntax error, yesterday the page was just showing an error and not being rendered at all.
Now it works, without doing anything.

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This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.