This thread is resolved. Here is a description of the problem and solution.
Problem:
The customer faced an issue where a conditional block in Toolset was not displaying the expected information on the live site, even though it appeared to work correctly in the admin view. The block was designed to show information from a custom field if the field was populated and to hide it if the field was empty. This issue occurred specifically on the "profile pages" of therapists under the "Where I offer therapy" section.
Solution:
We suggested enabling debugging on the conditional block to gather more information. The debug data revealed that the condition was incorrectly testing if the custom field's value equaled a specific string, rather than checking if the field had any value. We recommended configuring the condition to test for an empty field instead. After applying this adjustment, the customer confirmed that the issue was resolved.
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This topic contains 3 replies, has 2 voices.
Last updated by Mateus Getulio 4 weeks, 1 day ago.
Assisted by: Mateus Getulio.
I have a number of conditional blocks that only show information if the condition is true. Most work fine however one I set up seems to work in the admin view but does not work on the live site.
This conditional block should display information from a custom field if the field is populated and doesn't show anything if the field has nothing in it.
The conditional block is on the 'profile pages' of the therapists and is 3/4 of the way down the page under the section 'Where I offer therapy'
You will see that every therapist has an entry for their 'main' clinic but under that same heading there is a grid which has 3 columns and the 2nd and 3rd column allows alternative 'other' clinic locations to show if there is something entered into the 'other clinic custom fields'
I watched the 'How to use conditional block' but can't seem to make it work for this section
Is there a similar example that we can see?
hidden link
What is the link to your site?
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Hello Brian,
It looks like the conditional is testing if the value of the field equals 'other-location-1'.
If you were to test if the field has some value, the debug would show something like this:
Array
(
[if] => NOT ( empty( $(wpcf-other-location-1)) )
[debug] => true
)
Can you please try to configure the conditional to look like the screenshot bellow to see if you get different results?
Thank you,
Mateus
This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.
