Home › Toolset Professional Support › [Resolved] Communication error message won't go away on site with Toolset removed
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This topic contains 3 replies, has 2 voices.
Last updated by Shane 2 years, 8 months ago.
Assisted by: Shane.
I am trying to: get rid of a Toolset warning message that keeps on appearing even though toolset is no longer installed on the site.
Link to a page where the issue can be seen: it's in the admin dashboard only.
I expected to see: no message warning of Toolset's inability to connect to Toolset.com
Instead, I got: the big dialog box pictured.
More detail:
I was building this site hidden link and had installed Toolset expecting to use it to build some of the wonderful things it builds. But the client's requirements changed and I found that I wasn't going to need it. So I deactivated and deleted both Types and Views.
But now I keep getting this warning message on the admin dashboard. The client's content editors are complaining about it and I feel it reflects poorly on the work I did for them.
How do I get rid of it?
cmkl
Hi Chris,
I checked on the site to see what is happening and it appears that your site is communicating to our servers correctly.
However I would recommend trying the following to clear the message.
Regenerate your site key by following the instructions in the link below.
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed
Paying close attention to step 3.
Once you've done this go to Dashboard -> Updates and click Check Again and the warning notice should no longer appear.
Please let me know if this clears the message for you.
Thanks,
Shane
Hi Shane,
I have reinstalled Toolset, activated it with a new key clicked 'Check Again' and the message persists. Doesn't seem to matter if Toolset Types is activated or not, registered or not.
cmkl
Hi Chris,
I managed to get rid of the message by following the instructions I sent to you previously. See Screenshot
Right now you perhaps need to generate a completely new key for the site given that the key I used was generated by me using my support account.
Thanks,
Shane