[Resolved] Communication error: cURL error 60: SSL certificate problem

[Author]

Posts

[stephenS-18]

Hello support,
I'm seeing a communications error alert on the website plugin page

cURL error 60: SSL certificate problem: certificate has expired

I assume this is something to do with the website ssl cert but it appears to be valid and active, maybe its the ssl version??

I also unregistered toolset from the website and re-registered it with a new license with no issues so it's obviously communicating with the toolset server(s) so i dont know where the communication error is coming from

Regards

[Mateus Getulio]

Hello there,

Thanks for your contact and welcome to the Toolset support forum!

Please do not share the website credentials in your message box - since our forum is public and we have a specific location to place the login info.

About the issue, you can clear the cache using a plugin for this (for example, W3 Cache), or you can also ask the hosting provider to clear any cache at the server side. Moreover, if still not solved, you can try to set the registration through PHP. For this, you need to add the following constant to your site’s wp-config.php file:

define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'your-site-key' );

The 'your-site-key' is the registration key that is generated for the site on your Account page.

If the problem remains, please check the communication error log in the link at the bottom of the message and share it here using a service such as pastebin. Furthermore, I suspect that the issue is probably at the server level, maybe you have a firewall that prevents the site from reaching our website toolset.com. You will need to check that with your hosting provider.

Also, there is an automatic installer program included in Toolset Types, and sometimes the files used by the installer get cached incorrectly. To delete that cache, please go to wp-admin/update-core.php and click "Check Again". This will trigger an update of the Types installer cache files. Then go to wp-admin > Plugins > Add New and click the Commercial tab. You should see the automatic Types installer system appear. At last, please be sure that your Toolset Types plugin is up-to-date.

Give these suggestions a try and kindly let us know how they go. Thank you!

Regards,
Mateus.

[stephenS-18]

My issue is resolved now. Thank you!

The following worked for me

"please go to wp-admin/update-core.php and click "Check Again"".