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[Resolved] Communication error

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is getting the message "Plugin cannot connect to toolset.com" on their backend screen
Solution:
To resolve this issue, Can you do the following:

1. Go to your wordpress dashboard.
2. Click on Dashboard -> Updates.
3. Click on Check Again.

Once you've done this the issue should no longer appear.

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This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by Puntorosso 2 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#2069937

In one site I can validate without problem the registration code, update the plugins, but get a "Plugin cannot connect to toolset.com" error.
Same error also for WPML.

hidden link

The installer support report
toolset: Site key does not match for hidden link subscription-fetching

but I can update the plugins, so it does match.

Checked .htaccess, disabled all plugin, standard theme, but didn't help.

Any other idea?

#2070215

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

Can you do the following:

1. Go to your wordpress dashboard.
2. Click on Dashboard -> Updates.
3. Click on Check Again.

Once you've done this the issue should no longer appear. If you're still experiencing this please let me know.
Thanks,
Shane

#2070299

That worked! Thanks Shane.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.