Currently working on posts with "Add Note form" button
When there are no notes, comments are working fine. When there are notes already, comments are closed.
"Edit Note form" button is also shown when there are notes on the post.
Checked both post forms, both unchecked on the "Hide comments when displaying this form"
What could be the problem?
I saw that the problem is on the Edit Form, also tried it on my other website, comments are closed when the Edit Form is present on the page.
Hello,
I assume we are talking about a Toolset form for editing post, please edit it:
in section "Other settings", disable option "Hide comments when displaying this form" and test again.
Checked both post forms, both unchecked on the "Hide comments when displaying this form"
It is abnormal, in case it is a compatibility problem, please try these:
1) Deactivate other plugins and switch to wordpress default theme 2017, and test again
2) If the problem still persists, please provide a database dump file (ZIP file) of your website in below "private detail box", also point out the problem page URL and Toolset form URL, I need to duplicate same problem and debug it in my localhost, thanks.
Thanks for the details, I have done below modification in your website:
1) Edit the layout "Individual Proof Point APR7":
hidden link
Edit the " Visual Editor cell" of row 3, replace the View's shortcode from:
[wpv-view name="notes"]
To:
[wpv-view name="notes" cached="off"]
Then refresh the problem post in front-end:
hidden link
Try to add some notes post, it works fine, the comment form can be displayed correctly.
2) the layout "Individual Proof Point APR7" again, restore the view's shortcode back to:
[wpv-view name="notes"]
It will reset the view's cache.
Please test again, check if it is fixed or not, thanks
Hi Lou, still same problem. The edit form on the view was just commented that is why the comments are working again. Add and edit form should be both working on the page.
Thanks for the details.
I have tried your database dump file in my localhost with latest version of Toolset plugins, it works fine.
Then I have checked again in your website, you are using old version of Types + Views plugins, but the latest version of Toolset form plugin, that will conduct unexpected result, I suggest you try these:
1) Backup your website
2) upgrade all Toolset plugins to the latest version and test again.
Hi,
Updated and it is still not working.
Also tried it on our other website, not working.
Thanks for the details, I can duplicate the same problem now, you are right, it should be the problem of Toolset "Edit Note", and the problem occurs on all post form for editing post.
I have escalated this thread to our 2nd tier supporters, will update this thread if there is anything news.
Currently, I suggest you display a edit form link instead of the form itself in the view's loop, see our document:
https://toolset.com/documentation/user-guides/displaying-cred-editing-forms/
Moved the section of the notes to a different place and now the comments are working fine.
Here is the hot-fix, please test it and feedback if it is fixed, thanks
https://toolset.com/errata/forms-hides-comments-on-other-posts/
