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[Resolved] Collapsible Views are not working & blank

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user created an accordion in Layouts however it wasn't working on the frontend.

Solution:

In a case like this it is usually caused by a plugin conflict , so I would recommend disabling all the non-toolset plugins and checking again to see if the accordion starts working once more.

This support ticket is created 5 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 26 replies, has 2 voices.

Last updated by Shane 5 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#1177776

I am trying to:
Collapsible Views in these pages stopped from working.

Link to a page where the issue can be seen:
hidden link
hidden link

I expected to see:
Active collapsible taxonomies & their children & posts

Instead, I got:
Inactive or blank pages

I couldn't bring Debug info .. not getting out.

#1177814

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramez,

Thank your for contacting our support forum.

This seems to be a plugin conflict.

What I would recommend that you do is to temporarily disable all the non toolset plugins and try again to see if it starts working again.

Thanks,
Shane

#1177832

Yes it has been thr WPML when deactivated it worked fime...please help

#1177897

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramez,

This recently occurred after an update in WPML ?

I want to try to replicate this issue locally so please let me know. Also the Accordions are they built using our layouts plugin ?

Also the credentials you sent don't seem to work so I was unable to log in and check on it
Thanks,
Shane

#1177900

Yes built from Toolset
Also no updates done except automatically I didn't notice
I see you logged in already

#1178594

The WPML is deactivated since...please help fixing the conflict

#1179388

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramez,

I'm currently trying to replicate this issue.

#1179390

I discovered the issue is temp resolved when I adjusted Pages to be not translatable
So this seems to be the issue with Pages.
I gues when I deleted a page this issue happened.

#1179394

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramez,

I logged onto your site and saw that WPML was enabled.

Is it being caused by the translation management and string translations plugin ? If so could you enable them as the language of the site makes it difficult for me to navigate.

Thanks,
Shane

#1179416

Sorry not understanding you

#1179430

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ramez,

I logged into the site and saw that WPML was enabled, however the accordions were still working fine on my end even with WPML enabled

Thanks,
Shane

#1179435

If you changed the setrings to make Pages Translatable this page will not work at all & won't load
If loaded accordiins won't work
Please change Pages to be translatable & test.

#1179436

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Could you do this for me as the language of the site makes it difficult to navigate

#1179437

Pages
Translatable - use translation if available or fallback to default language

#1179441

Done
Please when you're done let me know to reverse it