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[Resolved] Clarification Please Re Automatic Updates

This thread is resolved. Here is a description of the problem and solution.

Problem:

This customer is pretty much asking, what are automatic updates for our plugins or what does automatic updates mean.

Solution:

For our plugins, automatic updates mean that you will be notified in your dashboard whenever there is a new update available.

It does not mean that the update will be applied to your site without your knowledge

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This support ticket is created 6 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 4 replies, has 2 voices.

Last updated by julieP 6 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#607982

This might sound daft but I'd appreciate clarification please as to what 'automatic updates' actually means where a site is registered with Toolset.

When you guys update plugin files and roll out a new version, does this mean

a) my plugin files will be updated automatically without my knowledge (i.e. completely automated process)

OR

b) will I be automatically notified in wp-admin that an update is available and I need to activate the update manually?

If the answer is a), how do I receive notification that an update is available if I disable automatic updates via wp-config?

Thanks

#608000

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Julie,

Thank you for contacting our support forum.

The automatic update is referring to the ability for you to perform the updates through the backend after seeing the notification.

Without the registration key you will physically need to download and upload the plugins to your website.

Please let me know if this was clear.

Thanks,
Shane

#608813

Sorry no it's still not clear. Maybe I did a bad job phrasing my question. I'll try again.

I have a registration key for the site. When an updated Toolset plugin is rolled out, are my plugin files automatically updated (without my knowledge) OR am I simply notified (in wp-admin) and need to manually activate the update? In other words does Toolset's phrase "automatic updates" really mean UPDATES or does it actually mean NOTIFICATIONS?

Thanks

#608877

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Julie,

It means notifications. So you will be notified on the backend that the updates are available and then you can perform the updates.

#610950

Ok thank you for confirming