It's impossible to know what was done to the site prior to us noticing this issue. The site is very active with thousands of users.
In order to give you FTP access I would need to send you a Flywheel collaborator invite - can you please send me your email address for that purpose?
Hi, sorry for bouncing this ticket around between supporters. Several supporters are taking rotating vacations so I apologize for the inconsistency. Shane will return Tuesday, Jan 2. In the meantime I looked at your message and I think that Shane must have meant /wp-admin/wp-includes/post.php
I assumed it was line 1744. I was trying to install the clone you provided earlier for Minesh so I can do some deeper debugging locally, but the download link is no longer working. Is it possible to repost that package? I have an older version of your site but I'm unable to replicate the problem in that setup.
As we've managed this before, the backup only includes the database sql file and wp-content, minus the uploads folder. Let me know if this works, thanks!
Okay thank you. I'm having a bit of trouble. Here are the steps I followed, starting from a clean server:
Imported your backup.sql file into my DB using Western ISO Latin-1 encoding
Expanded new WordPress 4.9.1 from zip file
Moved all expanded files and folders except wp-content into my server root
Moved your backup wp-content into my server root
Created new wp-config.php file in root, pointing to my localhost db
Renamed plugins folder to plugins-bak
Renamed themes folder to themes-bak
Manually inserted new admin user into DB for testing
Manually changed siteurl and home in db options table to point to my local environment
Logged in, then navigated to Appearance > Themes
Reverted themes folder name on server (renamed to "themes", reverted access to theme files)
Switched to default Twenty Seventeen theme
Navigated to plugins.php, saw error messages about deactivated plugins
Reverted plugins folder name on server (renamed to "plugins", reverted access to plugin files)
Activated Types, activated Access
Edited Theater Art Form - This was successful. That indicates there is a conflict somewhere in the theme or other plugins, so I continued testing.
Switched to Newspaper parent theme
Edited Theater Art Form - This was successful.
Activated Newspaper child theme
Saw Fatal error: Call to undefined function icl_register_string(). I assume you have some WPML-related code in your child theme.
Activated all WPML plugins
At this point wp-admin lost all styles, and the console error "jQuery is not defined" was displayed. See screenshot.
I'm not sure what to do from here, do you have any advice? Are any specific plugins required to restore the admin styles?
I am a little confused, not sure what to make of your answer. Are you saying that Types is conflicting with WPML? This issue seems to be so specific that I am having it hard to find that the Theater artform taxonomy, and nothing else, would be affected.