This thread is resolved. Here is a description of the problem and solution.
Problem:
The customer reported that when opening any of their post types, the "Folders" box in the right-hand column generates an infinite loop, causing the rest of the page content to never load. This issue prevents the customer from making any changes to post types, and they have to close the tab to continue. Updating to the latest release of the plugins did not resolve the issue.
Solution:
We investigated the issue and found that it was caused by the plugin 'WP Media Folder.' By temporarily disabling this plugin, the issue could not be reproduced. We suggested configuring the 'WP Media Folder' plugin to prevent it from adding the 'Folder' option to the Toolset Post Type edit screen to resolve the issue.
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This topic contains 1 reply, has 2 voices.
Last updated by 5 months, 3 weeks ago.
Assisted by: Mateus Getulio.
When I open any of my post types, the right-hand column "Folders" box begins to generate an infinite loop, and the rest of the page content is never completed. I'm not able to make any changes to any post types. I have to close the tab to continue.
Updating to the latest release of the plugins did not solve the issue.
