Skip Navigation

[Resolved] Category filtering now working differently in two different contexts

This support ticket is created 7 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 1 reply, has 2 voices.

Last updated by Luo Yang 7 years, 1 month ago.

Assisted by: Luo Yang.

Author
Posts
#581344

I have resources displayed on the website in two ways:

hidden link (as a summary, 3 items per section per heading)
hidden link (all resources per section, for one heading)

The "parent" taxonomy is the Resource Category, which determines which heading a resource will appear under. The next taxonomy is Resource Section which determines section the resource appears in under a heading.

For example there is the "About transport and health factsheet (2017)" resource which has "Active Transport" as its Resource Category and "NZ Publications" as its Resource Section so it appears under the "NZ Publications" tab under the "Active Transport" heading.

When I built this site I figured out a system where both taxonomies could be checked against (mostly) dynamically to display. What this means is there are about 3 - 4 views nested inside each other to produce these resources.

The last time I checked this section of the website (August/September) it was working as it should. None of the settings have changed, however now only the summary resources are showing, and the full resource pages (under the Resource Category archive page) do not return any results.

I have double checked the resources and they have all appropriate taxonomies assigned and appear as expected on the summary page (hidden link).

Is there any way I can debug where this system is now going wrong? I cannot identify any updates to the Toolset plugins that will have upset this system in any way, and having upgraded the whole still do not have a fix. Any advice on this is appreciated.

#581450

Dear creative,

I assume we are talking about a wordpress archive page, please check these in your website:
1) You are follow our document to setup the Views wordpress archive:
WordPress Archive – Customizing the Appearance of Archive Pages
https://toolset.com/documentation/user-guides/normal-vs-archive-views/

2) In case there is any compatibility problem in your website, you can deactivate other plugins and switch to wordpress default theme, and test again