[Resolved] category archive doesn't show the views layout i created

[Author]

Posts

[Ido Angel]

Hey,
First time this happens: I've createdan archive for post categories, but it keeps showing me the original archive layout.

for example:

hidden link

i tried deactivating all other plugins but types and views - and still doesn't work.

any ideas?

thanks!

[Minesh]

Hello. Thank you for contacting the Toolset support.

Well - I need to check on your install why the desired assigned Layout is not displayed with archive.

Could you please share which Layout you want to use and access details.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

Well - I suspect the issue is from your theme.

I tried to change the theme to default 2017 theme and when I reload the archive, I see correct views archive is loaded.
=> hidden link

But it I change to your theme - its not working.

[Ido Angel]

i know. this is the issue. question is what happened? views loads ok in views and content templates.

[Minesh]

Well - I do not see any issue with my test install and no other user reported such an issue. This looks specific to your install and theme.

In order to minimize the cause of the issue - we already know this works with default 2017 theme:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
(Please check with only Toolset plugins active + your theme and later with 2017 theme)

If your issue still persists - then it could be the compatibility issue with the theme you are using. To ensure its theme compatibility I need to reproduce the issue and for that I need your theme copy. Please share link to download your parent and child theme zip.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

This certainly looks like theme compatibility issue as with my test install I see the same problem. It's not loading the view's archive but the default archive.

If you agree - I will report this to our compatibility department but for that, I need the following information:
- Theme author email
- Theme author name
- Theme author site

Please note that this will take a long time as we will try to interact with the theme author but there is no ETA on it.

[Ido Angel]

sure and thx!

that's the only place i found the info:

hidden link

is that ok?

[Minesh]

Well - I dont able to see author emails etc.. If you do, could you please share all those information.

[Ido Angel]

i can't find it either. but there's a contact form there - you can tell me what to write and i will.

[Minesh]

Ok - so could you please share your issue with him and ask if he is ready for compatibility program. If he agrees, please share this info with him: https://toolset.com/home/toolset-for-theme-authors/

Or ask for his email and name and pass to us so we will contact him.