Can't update subscription on multisite

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 2 replies, has 2 voices.

Last updated by Valeriia 4 years ago.

Assisted by: Minesh.

Author

Posts

April 8, 2022 at 10:11 am #2336863

Valeriia

Hello,

I'm running a multisite for one of the projects.

My subscription was renewed a few days ago, all other sites handled it well, but on multisite it says "You are using an expired account of Toolset". Clicking refresh does not change anything.

Please advise.

April 8, 2022 at 11:47 am #2336917

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please try to click on link "Unregister Toolset from this site" and then try to create a new site key and try to register the site again. Do you see it working?

More info:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

April 9, 2022 at 11:01 am #2337573

Valeriia

Hi Minesh,

When I tried it before it did not work. But something has changed since I wrote you (I suppose you did something on your side, not sure). When I opened it today it was "unregistered" by itself and I managed to add the site.

So it works now.

Thanks