Can't reply to an open case

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by scottB-17 3 years ago.

Assisted by: Waqar.

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Posts

January 17, 2022 at 6:04 pm #2268613

scottB-17

Sorry but in trying to follow up on https://toolset.com/forums/topic/view-filter-hierarchical-taxonomy-as-an-accordion-with-checkboxes/ (1) if I click on "reply via secure form" I just get taken to the open ticket, and (2) when I try to reply the the button in that ticket the page thinks for a while and then refreshes ... with no obvious reply box. I'm clearly missing something.

January 18, 2022 at 7:10 am #2269107

Waqar

Hi,

I've checked the other ticket and it is still open for your reply.
( https://toolset.com/forums/topic/view-filter-hierarchical-taxonomy-as-an-accordion-with-checkboxes/ )

Can you please log out of your Toolset account, clear the browser's cache, and then log in to the Toolset account again?

After logging in visit the other ticket's the link and then try to reply and it should work. In case the issue still persists, please share a screenshot of exactly what options are shown when you try to reply.

regards,
Waqar

January 18, 2022 at 4:19 pm #2269663

scottB-17

My issue is resolved now. Thank you!