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[Resolved] Can’t load divi builder

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is unable to load the divi builder on their content template.

Solution:

Elegant Themes released a new editor for Divi called The Latest Divi Builder Experience. Currently, in order to use Divi alongside Toolset you need to disable this new editor.

To do that to go to Divi -> Theme Options, click the Builder tab and in the Advanced section disable The Latest Divi Builder Experience and enable the Classic Editor option.

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by johnO-10 5 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#1244051

I am trying to: Edit a content template with Divi builder

Link to a page where the issue can be seen:
hidden link

I expected to see:
Divi builder

Instead, I got:
hidden link

It's going into an infinite 301 redirect when it tries to load the view template:

hidden link

#1244097

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi John,

Thank you for contacting our support forum.

Elegant Themes released a new editor for Divi called The Latest Divi Builder Experience. Currently, in order to use Divi alongside Toolset you need to disable this new editor.

To do that to go to Divi -> Theme Options, click the Builder tab and in the Advanced section disable The Latest Divi Builder Experience and enable the Classic Editor option.

Please let me know if this helps.
Thanks,
Shane

#1244109

My issue is resolved now. Thank you!