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[Resolved] can't give control to user via Types Fields Post Meta Fields Access

This support ticket is created 5 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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#1422105
Screen Shot 2019-12-23 at 11.17.07 AM.png

I am trying to: Give user control of fields for a post type they have access to.

Link to a page where the issue can be seen:
on admin pages

I expected to see:
I am trying to check the box for User: Heather to have access to some Types Fields

Instead, I got:
I can expand the menus, but I cannot check the appropriate boxes.

#1422681

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

After checking to debug information you shared with us, I found that you are using an outdated WordPress version. Can you please update WordPress to the latest official release version: 5.3.2

Just in case to check there is no other plugin or theme conflict:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes? - Do you see any difference?

If your issue still persists after updating WordPress - Can you please tell me how you created the custom role Heather? Have you used "copy from" role while creating the role Heather?

#1433021

OK, thanks. Yes, I have gone ahead and updated.

I can now check the box to allow access, but when I login with that access level, I still cannot edit those fields.