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[Resolved] Can't edit Content Template – Block Error

This support ticket is created 2 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 6 replies, has 2 voices.

Last updated by aiaL 2 years, 5 months ago.

Assisted by: Minesh.

Author
Posts
#2492269
Screen Shot 2022-11-07 at 3.10.06 PM.png

Hello, we're trying to edit our Content Template and can no longer access and edit the blocks in the template. They all say "This block has encountered an error and cannot be previewed". So we currently have no way to edit the information inside the block.

We also tried adding a new block and rebuilding the content but we get the same error. We recently updated our site to the latest WordPress Version, I'm not sure if that's the issue or not, but nothing else has changed since we first built the Content Template (at which time everything worked).

#2492595

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

I would like to have debug information that will help us to debug and investigate your issue:
- https://toolset.com/faq/provide-debug-information-faster-support/

- Do you see any error with your browser's console? If yes, can you please share it.
- Can you please check the error log and check if you see any related error?

More info:
- https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/
[Section: PHP Debugging ]

#2492953
Screen Shot 2022-11-09 at 9.44.02 AM-min.png
Screen Shot 2022-11-09 at 9.43.42 AM-min.png

Hi, I've provided the Toolset Debug information. I also checked as requested and found some errors in the console. I've attached screenshots of those errors. Hope that helps. I'm happy to provide login access as well. Thank you for your help.

#2493391

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please confirm that Block information you want to edit is "Fields and Text" block?

#2493755

Yes, that is correct. It's all the Field & Text blocks within the Content Template.

#2493765

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Ok. That is a known issue to us and here is the errata:
- https://toolset.com/errata/fields-and-text-block-broken-with-wordpress-6-1-update/

The workaround to resolve this issue is to downgrade the WordPress to version 6.0.3 that should help you to resolve your issue.

#2493775

My issue is resolved now. Thank you!