Can't delete Post Field Group

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This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Setting up custom fields, Types plugin

This topic contains 9 replies, has 3 voices.

Last updated by Shane 6 years, 8 months ago.

Assisted by: Shane.

Author

Posts

March 28, 2018 at 12:46 pm #629176

andrewR-7

When I try deleting a Post Field Group, nothing happens. I also can't deactivate it. If, after clicking 'delete', I visit the Group page, it says the group does not exist. However, it still appears in the group listing.

March 28, 2018 at 4:08 pm #629310

Beda

Does the issue also persist with a WordPress Default Theme and NO Plugins BUT the Toolset Plugins?

If not, could you then re-enable the Plugins one after the other, and check the issue each time you enable a plugin?
Please report me when the issue comes back
It might also be due to the Theme.
Please do reactivate your Theme only after you are sure the issue isn't coming from a 3rd Party Plugin.

If it persists, please send us a copy of this site.
https://toolset.com/faq/provide-supporters-copy-site/

April 4, 2018 at 3:48 pm #631558

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

I took a look at the duplicator package that you provided and I was able to delete the field group with no issue at all.

There might be a server issue here. Would you mind providing me with admin access so that I can have a deeper look at this on your site ?

Thanks,
Shane

April 11, 2018 at 2:24 pm #648907

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

Which of the post field groups do you want to be deleted?

Thanks,
Shane

April 11, 2018 at 3:00 pm #649097

andrewR-7

Any group with 'test' in the title is fine. Also the same issue is there if you try adding a field group - it doesn't show up in the list, although it's visible on the dashboard.

April 11, 2018 at 3:57 pm #649471

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

Would could you provide me with the server logs for this site so that I can have a look at this?

There might be something in the log that could explain why this is not working as intended.

Thanks,
Shane

April 18, 2018 at 7:00 am #683094

andrewR-7

Here is a link to the logs: hidden link

April 18, 2018 at 3:03 pm #686994

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

I've requested access to view the logs.

April 18, 2018 at 3:11 pm #686998

andrewR-7

I've just granted permission.

April 23, 2018 at 8:43 pm #720969

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Andrew,

Thanks I took a look at the logs and wanted to check on the site again but it seems that you've managed to delete the test fields groups that were there.

Could you let me know what you did ?

Thanks,
Shane

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