Can't Connect To Toolset - Blocked by Firewall

This support ticket is created 3 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 3 years ago.

Assisted by: Mateus Getulio.

Author

Posts

July 6, 2023 at 6:14 pm #2621823

webadmins

Hello,

We have a site protected behind a firewall that can't connect to toolset.com to check for updates or register our site. We'd like to add firewall rules to allow access. Can you please provide us with a list of IP addresses and subdomains accessed by toolset that we can whitelist on our Firewall?

A similar support topic with the same issue was opened a few months ago: https://toolset.com/forums/topic/cant-connect-to-toolset/

Thank you for the help.

July 6, 2023 at 6:50 pm #2621839

Mateus Getulio

Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks for your contact!

Here it goes our URLs and their respective IPs:

wpml.org - [50.17.99.213]
cdn.wpml.org - [108.139.166.107]
api.wpml.org - [34.238.57.148]
toolset.com - [52.84.83.74]
api.toolset.com - [18.210.214.229]
d7j863fr5jhrr.cloudfront.net - [13.227.97.12]

Please let me know if you're able to connect Toolset now (also, bear in mind that it might be necessary to delete the first key and create a new one).

Looking forward to your reply. Thank you.

Regards,
Mateus.