Cannot update plugin

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 4 years ago.

Assisted by: Minesh.

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January 28, 2022 at 9:16 am #2278383

clementinaP

Captura de pantalla 2022-01-28 a las 10.14.39.png

Tell us what you are trying to do?

I just renewed the license and I am trying to update from 2.2.9 version to current one, so I can update the php of the website and I cannot do it. It says: "Paquete de actualización no disponible. ()"

Is there any documentation that you are following? - NO

Is there a similar example that we can see? - NO

What is the link to your site? - hidden link

Please look at print screen. Thank you

January 28, 2022 at 10:55 am #2278419

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

It seems you are using really outdated version of Toolset Types plugin that is 2.2.9.

We publish the Types 3.0 with the new many to many relationships and later we added number of features and its been already almost two-three years we release Types 3.0.

Please check the following blog:
=> https://toolset.com/2018/05/toolset-post-relationships-release/
=> https://toolset.com/2018/05/when-if-to-migrate-relationships-in-old-toolset-sites/

Before you update the Toolset plugins to latest official release version:
*** Please make a FULL BACKUP of your database and website.***

I should advise you to update Toolset Types plugins manually using plugins page for now:
- deactivate and delete all current Toolset plugins
- download the latest Toolset Types plugin from your accounts page:
=> https://toolset.com/account/downloads/
- Upload and activate the Types plugin from the plugins page
- Try to use commercial tab to update all other plugins

More info:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed