Skip Navigation

[Resolved] cannot update or install layout 1.8.3

This support ticket is created 7 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Supporter timezone: Europe/London (GMT+01:00)

This topic contains 1 reply, has 2 voices.

Last updated by Nigel 7 years, 8 months ago.

Assisted by: Nigel.

Author
Posts
#431576
layout_install.png

I am trying to: install layout 1.8.3 but a message ( image attached ) displayed and I followed. not installed.
So I installed old version 1.7 and I tried to update .
message : Update Failed: Download failed. cURL error 28: Operation timed out after 300000 milliseconds with 24118408 out of 24123720 bytes received

#431706

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+01:00)

Apologies for the inconvenience, we have had a few reports of problems installing updates, that may be related to our CDN.

Could you please try to manually update Layouts instead?

Go to your downloads page and download the latest version of Layouts: wp-types.com/my-account/downloads

This will download a zipped version of the plugin.

Now go to your site and the Add New Plugins page, where you will see an Upload Plugin button. You can use that to upload the zip file you just downloaded.

That should update and activate as normal, but if you continue to have problems, please let me know.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.