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[Closed] Cannot register Toolset

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 3 replies, has 3 voices.

Last updated by Waqar 1 year, 3 months ago.

Assisted by: Waqar.

Author
Posts
#2638819

We have a Multi-site instance that recently starting prompting 'You are using an expired account of Toolset.'. However, we have registered all-toolset plugins and have an active subscription.

We cannot un-activate Toolset on our production site as it would fracture the site's infrastructure. We have not found anywhere in the WP backend to update/refresh the Toolset license key.

Please let us know how to best go about getting Toolset registered again. We do not have registering-rights for our development or staging instances.

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#2639197

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi there

Sorry about this, the systems team made some upgrades yesterday which broke a few things.

This should be resolved now, if you could please check again.

#2639297

Hi Nigel, thanks for your response.

We are still getting the following message:
"You are using an expired Toolset account."
"Your site is using an expired Toolset account, which means you won't receive updates. This can lead to stability and security issues."

Selecting 'Extend Subscription' only brings us to the dashboard of Toolset's site, and the existing subscription is active. We need to resolve this issue without de-activating the plugin.

Please let us know if there is a way to update the license key of the plugin, or any other ways can get Toolset registered again.
Thanks,

#2639617

Hi,

Can you please share temporary admin login details for further troubleshooting?

Note: I've set your next reply as private.

regards,
Waqar

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