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[Resolved] Cannot edit template

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 4 replies, has 2 voices.

Last updated by yulyaB 3 years, 11 months ago.

Assisted by: Nigel.

Author
Posts
#1841501

I am trying to:
I'm create post template and i'm add:
1. conditional whith container (with custom fields)
2. single field whith post except.

then i try save template, but template not saved: error json.
then i close page, but after this i'm cannot open template (id 257).

#1841769

I also received an error message by email:
WordPress version 5.5.3
Problem plugin: Toolset Blocks (version 1.3.2)
PHP version 7.3.13

Error details
===================================
first email: An error of type E_ERROR occurred on line 109 of the file .../wp-content/plugins/toolset-blocks/embedded/inc/classes/wpv-render-filters.class.php. Error message: Maximum execution time of 300 seconds exceeded

second email: An error of type E_ERROR occurred on line 832 of the file .../wp-content/plugins/toolset-blocks/embedded/inc/wpv-conditional.php. Error message: Maximum execution time of 300 seconds exceeded

third email: An error of type E_ERROR occurred on line 824 of the file ... /wp-content/plugins/toolset-blocks/embedded/inc/wpv-conditional.php. Error message: Maximum execution time of 300 seconds exceeded

#1841879

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Yulya

It appears there was an issue introduced recently affecting content templates with conditional blocks, and we are working on a fix.

In the meantime you can apply this patch, which should temporarily fix the issue: hidden link

Download and extract the zip and use FTP to replace the file of the same name at /wp-content/plugins/toolset-blocks/embedded/inc/

I'm not sure if the upcoming Blocks release will have the permanent fix. If not, it may be necessary to apply another patch, but I'll let you know when that update becomes available whether any further action is necessary.

I'm escalating this thread, and will let you know when I have more details.

#1864341

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

Hi Yulya

The fix for this was included in the latest release of Blocks (version 1.3.3), so when updating to the latest version the patch will be overwritten and the issue should no longer appear.

#1865385

My issue is resolved now. Thank you!