[Waiting for user confirmation] Cannot edit or access the post content field from CPTs

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[simonM-5]

I am trying to:
Edit a post via WordPress Administration, which was created using Toolset Form.

Link to a page where the issue can be seen:
Open any post created in custom post types, eg Job Ads, Nanny Ads, Nannies, Families, and try to edit the post content field.

I expected to see:
The post content field should display its content and be editable and usable by admins.

Instead, I got:
The post content field is blocked, and I can't even switch between Visual and Text versions, nor do I see content which I know exists in the field.

[simonM-5]

Hi

I tried troubleshooting this on our staging site dev.native-nanny.de and it appears to be a conflict related to the FontAwesome plugin.

When we have the FontAwesome plugin active, the post content field becomes blocked. As soon as we deactivate the plugin the field behaves normally again.

Here's couple of screenshots from our dev site, from the troubleshooting page of FontAwesome. Can it be that Toolset is loading an older version of FA and the newer FA version is conflicting? In the Toolset settings, I can only choose between two VERY old versions of FA...

Thanks and kind regards
Simon

[Minesh]

Hello. Thank you for contacting the Toolset support.

Here is a sandbox site and you can auto-login to it using the following link:
=> hidden link

I checked with the following sandbox site where I've installed the Font Awesome plugin version 5.0.1 as you have on your installation and I've also activated the plugin.

I've created Book post type and added the new post I can see the post content (post body) editor working without any issue on boty post add/edit screens.

Am I missing anything here? if so, Can you please share further detailed steps that should help me to reproduce the issue.

[simonM-5]

Hi Minesh

I found a known bug on the Font Awesome plugin support page:
https://wordpress.org/support/topic/conflict-between-font-awesome-5-0-1-and-toolset-types-3-5-2/

GitHub bug tracking:
hidden link

So I'm just not sure which plugin is at fault (I think it is the FA plugin). However for now I have downgraded again to FA 4.5.0 until they release a new version.

Kind regards
Simon

[Minesh]

Ok fine - please let me know if you got news that the issue is fixed from FA plugin.

[simonM-5]

Hi Minesh

So far we only have the information shown in https://wordpress.org/support/topic/conflict-between-font-awesome-5-0-1-and-toolset-types-3-5-2/. I have added a message to that thread in the hope that we will receive updates when it is updated.

It appears you had a ticket with another client with the same problem, as they are quoting your responses in the WordPress forum too.

I'm still waiting on the official release of the new FA plugin, which would appear to be where the problem lies.

Kind regards
Simon

[Minesh]

Ok. You can share the information when you have it and for now I'm changing the ticket status.