[Resolved] cannot connect to toolset_com

[Author]

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[tomA-4]

Tell us what you are trying to do? manage plugins

Is there any documentation that you are following?yes, https://toolset.com/forums/topic/toolset-plugin-cannot-connect-to-toolset-17/

Is there a similar example that we can see?

What is the link to your site?sunarisewoodwork.com

I followed the instructions in your support forum, installed the otgs plugin, toolset says that everything is registered , but I still get warning at the top of the plugins page that toolset plugin cannot connect to toolset.com due to site key not matching

[Christopher Amirian]

Hi,

Welcome to Toolset support.

Do you have any problems using Toolset itself? I checked our side and your website is not blocked by us.

Thanks.

[tomA-4]

no, it seems to work fine. I am using views and forms within the elementor page builder.
I just want to make sure things update properly etc. because everytime I go to the plugins page I see a big alert at the top of the page saying that i am not connecting properly to toolset.com
is there some way to clear things up so the alert disappears?

[Christopher Amirian]

Hi,

Thanks, so it might be a sticky message that can only be deleted via the database.

But before that, I wonder if you can test by re-registering Toolset:

- Make sure that you are logged in oolset.comt
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister Toolset" link. (Your data will be safe)
- Click the "Register Toolset" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Thanks.

[tomA-4]

Thank you Christopher, I did the steps you listed and it seems the warning message is gone, hopefully for good.