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[Resolved] Cannot Change Field Type

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by wilfredC 6 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#1121994
v1.JPG

I am trying to change a custom field type (Company Logo) to image type, but I received an error message said: "The action was not successful, an unknown error has happened."

The company_logo originally created from ACF.

#1122569

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - could you please tell me you want to convert what custom field type to another custom field type?

You are trying to convert single line custom field type to what field type?

#1122571

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Additionally, After checking to debug information you shared with us, I found that you are using outdated Toolset plugins especially Types plugin version. We always recommend running your site with latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest official released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

#1122586

Hi, after I update the Toolset Types plugin, the problem is solved.

Thank you for your help.