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[Resolved] Cannot add products to manual orders since Woocommerce 3.x update

This support ticket is created 7 years ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 4 replies, has 2 voices.

Last updated by Minesh 6 years, 11 months ago.

Assisted by: Minesh.

Author
Posts
#516861

Rob
screenshot1-min.png

Some of our sites have updated to Woocommerce 3.x (the very latest version of Woocommerce). Since the update, we're unable to add products to a manual order in the WP admin (Woocommerce > Orders > Add New Order).

When you choose to add items to the order, you start to type into the add products modal and the list of matching products appears behind the modal (see screenshot 1).

Looking at this, it appears to be a Toolset CSS issue because if I alter the style below:

.select2-container--open {
z-index: 100000 !important;
}

in the /wp-content/plugins/layouts/toolset/toolset-common/res/css/toolset-common.css file, by adding more '0's on, it works again.

I've corrected this directly in our plugins folder so the problem is technically resolved, but it may need a bug-fix in the Toolset files as part of the next update?

#516983

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Yes - Thank you for all information regarding the issue. It looks like there is CSS conflict. But please allow me to reproduce this issue on clean install and I'll get in touch with you as soon as possible.

#517002

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I'm able to reproduce this issue. I'm escalating this to next level support and will get in touch with you as soon as I know more.

#517199

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

This issue is escalated to our developers and known to them. I'll get in touch with you as soon as I know more.

#527992

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We have just published new version for ALL Toolset plugins.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest official release version and try to resolve your issue.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.