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[Resolved] can anyone follow up on this pls.

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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This topic contains 3 replies, has 2 voices.

Last updated by Akhil 5 years, 10 months ago.

Assisted by: Waqar.

Author
Posts
#1188051

https://toolset.com/forums/topic/image-caption/

it seems waqar is not available now. ?

#1188055

why is this message prompting when there is no support availble?

Hi, Amit here, I am the Toolset Support Manager, our current ticket queue is calm and I'd like to encourage you to use our new chat support option

In order to try it out please notice that when you open a ticket (while there's availability) you will be able to choose between chat and a normal ticket, both lanes lead to the same supporters and if we decide in chat that the issue needs more time we'll transform it into a normal email ticket for you, so nothing is lost

#1188114

Hi Dee,

Thank you for contacting us.

We have a slightly busier day at the support today, due to which we couldn't follow up with the chat and original support ticket, in a more timely manner.

But, I'm working today and will follow up on that ticket shortly.
( https://toolset.com/forums/topic/image-caption/ )

Thank you for your patience and you can close this ticket, as I'll reply on the actual thread.

regards,
Waqar

#1188117

its ok . i thought you're on holiday or something , then others can follow up.
ill close this now. admin can even delete this thread if needed. thanks.