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[Resolved] Buttons to add fields not displaying in divi text module

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Shane 6 years, 4 months ago.

Assisted by: Shane.

Author
Posts
#1110429
1.png

I am trying to: Instert toolset fileds shortcode to text module in divi

Link to a page where the issue can be seen: hidden link

I expected to see: The two buttons to insert forms and fields

Instead, I got: Nothing. Only when i use the builder in the backend i get the buttons. When i use the visual builder in the frontend, the buttons are gone.

#1110685

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Yannis,

Thank you for contacting our support forum.

Would you mind if i took a copy of the theme so that I can test here locally ?

Please let me know.

Thanks,
Shane

#1110745

You are free to do whatever you feel it is better to solve the problem.

#1110840

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Yannis,

I tried logging in to take a copy of the theme but it seems that the ftp certificate has expired.

Could you check on this and let me know?

Thanks,
Shane

#1111469

The ftp password i gave you was wrong. How can i send you a new one ?

#1111592

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Yannis,

I've enabled the private fields once more.

Thanks,
Shane