Skip Navigation

[Resolved] Buttons to add fields not displaying in divi text module

This support ticket is created 6 years, 2 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Shane 6 years, 2 months ago.

Assisted by: Shane.

Author
Posts
#1110429
1.png

I am trying to: Instert toolset fileds shortcode to text module in divi

Link to a page where the issue can be seen: hidden link

I expected to see: The two buttons to insert forms and fields

Instead, I got: Nothing. Only when i use the builder in the backend i get the buttons. When i use the visual builder in the frontend, the buttons are gone.

#1110685

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Yannis,

Thank you for contacting our support forum.

Would you mind if i took a copy of the theme so that I can test here locally ?

Please let me know.

Thanks,
Shane

#1110745

You are free to do whatever you feel it is better to solve the problem.

#1110840

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Yannis,

I tried logging in to take a copy of the theme but it seems that the ftp certificate has expired.

Could you check on this and let me know?

Thanks,
Shane

#1111469

The ftp password i gave you was wrong. How can i send you a new one ?

#1111592

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Yannis,

I've enabled the private fields once more.

Thanks,
Shane