Button "Send" in contact form not active

This support ticket is created 5 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Diego Pereira 5 years, 9 months ago.

Assisted by: Diego Pereira.

Author

Posts

February 15, 2019 at 3:35 pm #1201049

uweH

I am trying to:
create a contact form

Link to a page where the issue can be seen:
hidden link

I expected to see:
an active button "send" to submit the form values

Instead, I got:
button "Send" in contact form not active

February 15, 2019 at 5:05 pm #1201093

Diego Pereira

Supporter

Hello @uweH, welcome to the Toolset support Forum!

First let's try these troubleshooting steps:
1. Enable the PHP debug, go to the page and check if there is related errors added to the error_log.txt file: https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/
2. Temporarily disable all non-Toolset plugins and activate a default theme like Twenty Seventeen.
3. Open the browser console and see if any JavaScript errors are displayed
4. Look in your CRED form and determine if any conditional code is in place. If these conditionals are hiding a required input, the submit button will not work.

Please let me know if it worked for you.

All the best,
Diego