Skip Navigation

[Resolved] Comfilct issue in woocommerce product post type edit page

This thread is resolved. Here is a description of the problem and solution.

Problem:

As you can see from the attached screenshot there is a weird and long image field after woocommerce credits at the bottom of the single product edit page.

https://cdn.toolset.com/wp-content/uploads/2018/08/1072652-2018_08_03.png?x28969

Solution:

The problem is in theme "Hestia Pro", I have tried install and activate wordpress default theme 2017 in your website, it works fine.

Relevant Documentation:

This support ticket is created 6 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Tagged: 

This topic contains 5 replies, has 3 voices.

Last updated by jamesL-9 6 years, 3 months ago.

Assisted by: Luo Yang.

Author
Posts
#1072652
2018-08-03.png

Hi,

I have recently detected a conflict between toolset types and woocommerce.

As you can see from the attached screenshot there is a weird and long image field after woocommerce credits at the bottom of the single product edit page.
I have deactivated all plugins and it only appears with toolset types.

This bug only affects the admin side and does not affect the front-end

Kindly check if you can replicate this issue. Thank you

#1073390
Bildschirmfoto 2018-08-04 um 14.01.24.png

I cannot see this.

Mind to send me a package of that minimal install where you can see this issue with WooCommerce and Types alone?

I probably miss a crucial setting and it'll be the fastest to replicate this issue I guess.

Probably that Field is a Toolset Types Image field, that you have attached to the Product or all post types, and that is why it's appearing, but it is strange that you report this as a BUG, it means you don't expect it there, hence, should be some exception that I'll be happy to solve on the direct copy of this site.
Also, the field should not appear below the credits of course.

You can follow this guide to create a copy of the issue site:
https://toolset.com/faq/provide-supporters-copy-site/

#1074642

Hi Beda,

Thanks for the reply.
I am getting 504 error scanning the site with duplicator plugin. I suspect is due to the max_execution_time limitation by my hosting.

Is it possible if I provide you an administrator access to my staging site instead?

Regards,
James

#1074714

Dear James,

I have enabled the private message box, please backup your website, then fill the private message box with credentials, also point out the problem page URL, thanks

#1074727
Hestia-Pro.JPG

Hello,

Those custom fields is from field group "Note - Custom Fields":
hidden link
According to the setting, it should be display only in post type "Notes", it should not be displayed in product post.

The problem is in your theme "Hestia Pro", I have tried install and activate wordpress default theme 2017 in your website, it works fine, see screesnhot Hestia-Pro.JPG.

I suggest you check it with author of theme "Hestia Pro" for it.

#1074741

Thanks Luo Yang for the quick reply.

I will proceed to communicate with Hestia Pro support team.

Thank you very much.