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[Resolved] Can not update post with layout

This thread is resolved. Here is a description of the problem and solution.

Problem:

Update a page using Layouts: there was an error during the ajax request, make sure the data you send are in json format.

Solution:

It is abnormal, do you see any JS errors in the console window of your browser?

in case it is a compatibility problem, please try this:

1) deactivate other plugins and switch to wordpress default theme, and test again

2) The client have fixed it by:
update to "instagram-feed-wordpress-gallery" plugin

Relevant Documentation:

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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This topic contains 4 replies, has 2 voices.

Last updated by bobS 6 years, 7 months ago.

Assisted by: Luo Yang.

Author
Posts
#676484

I am trying to: (after just updating all of the Toolset plug-ins)
Update a page using Layouts

Link to a page where the issue can be seen:
This is a dev problem. I can send a link you to the page, but it shows the original content (site the save/close never completes)

I expected to see:
The save/close complete normally with an updated page

Instead, I got:
There was an error during the ajax request, make sure the data you send are in json format.
The Save Close button shows saving... but it hangs and never completes
Never happened before.

#677869

Hello,

It is abnormal, do you see any JS errors in the console window of your browser?
in case it is a compatibility problem, please try this:
1) deactivate other plugins and switch to wordpress default theme, and test again
2) If the problem still persists, please provide a database dump file (ZIP file) of your website in below private detail box, also point out the problem page URL, I need to test and debug it in my localhost, thanks

#680234

The error message was:

"There was an error during the ajax request, make sure the data you send are in json format."

I will proceed as suggested. Thanks,

#682616

Please update this thread if you still need more assistance for it, thanks

#688592

I received an update to instagram-feed-wordpress-gallery- plug-in and once installed the problem went away