[Closed] Blocks broke site

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[jillT]

I have just changed server and Toolset Blocks created a critical error on the backend, although the front end was ok.

I removed the plugin and reinstalled using OTGS Installer

Now all my views have vanished. I thought it might be because some of them were legacy views. Went to setting and where you could show both views and blocks has now disappeared!!!! So I am left with a website showing just code!

What is the link to your site? hidden link

[jillT]

Trying different things and got it working ok.
Bit stupid that I have to leave feedback for how happy I was with the support member!

[jillT]

OK. So I had it fixed for just a moment then it broke again, giving a 503 error. It is definitely the Toolset Blocks plugin. Also the otgs installer plugin just keeps deactivating. I did have this happen on my previous server as well. I thought it was conflicting with updraftplus, but I no longer have that installed.

[Mateus Getulio]

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

[jillT]

So, still trying to get the blocks to work, I uploaded Toolset Blocks manually. I have now once again got it working, but not sure if it is stable.

OTGS will still not activate.

I am now manually uploading the plugin to the other sites in the hope that it works.

[Mateus Getulio]

Hello there,

We did have a couple updates meant to fix fatal errors caused with new versions of WordPress/PHP:

https://toolset.com/errata/wordpress-6-5-update-breaks-editor-if-using-core-media-block-with-dynamic-sources/
https://toolset.com/download/toolset-blocks/#changelog

It is highly likely that the patches available in the new versions fixed the issue you were experiencing.

Regarding the OTGS plugin, it can only be activated if you don't have any Toolset plugin installed. Then it gives you the option to download and install them from an interface. It is the default behavior for it not be enabled.