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[Resolved] Blank pages when I activate Types

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 1 reply, has 2 voices.

Last updated by Minesh 6 years, 6 months ago.

Assisted by: Minesh.

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#894550

I am trying to: update my site, if I activate Types, I get a blank page when I try to edit my pages and posts. When I deactivate Type, everything works.

The site has just been moved to another web hotel, it worked well before. What to do to make it work?

Thank you!
Stina

#895113

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - in order to minimize the cause of the issue, could you please follow the following basic debug steps:

1)
Could you please activate WP_DEBUG from wp-config.php file and send me possible errors for review.

2)
If #1 does not help:

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

3)
If #1 and #2 does not help:

Could you please activate server error log and send me the possible errors for review:

To enable PHP debugging in WordPress, edit your wp-config.php file and add the following:

ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');

This produces a file error_log.txt in your WordPress root directory. Make sure that the web server can create and write this file. If it cannot, use an FTP program to create the file and make it writable to Apache (normally, the www-data user).

After this is enabled, all errors that occur when using your website’s front-end and backend, are logged into that error_log.txt file.

More info:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging