Archive page images displaying uniform size

This support ticket is created 4 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 3 replies, has 2 voices.

Assisted by: Shane.

Author

Posts

September 7, 2020 at 2:49 pm #1768391

cynthiaA

I want my archive images to crop automatically and display as 150px square. It worked on my staging site: hidden link

But is not working on live site: hidden link

September 7, 2020 at 7:12 pm #1768503

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cynthia,

Thank you for getting in touch.

I'm assuming that these 2 sites are the exact same sites with the same plugins. Are they on the same server ?

Please let me know. Also can you provide me with the login for the live site so that I can have a look ?

The private fields have been enabled for your next response. I may need to grab a copy of the site to rule out server issues as the possible cause.

Thanks,
Shane

September 8, 2020 at 6:27 pm #1769703

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cynthia,

This one is solely with GoDaddy, I would recommend contacting their support team for them to investigate the issue for you.

I suspect that the PHP module that is required for the image resize is not enabled. The module should be the "imagecrop" module.

Please let me know if this helps.
Thanks,
Shane

September 8, 2020 at 6:40 pm #1769717

cynthiaA

I will pursue this. Thank you!