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[Resolved] After registering: “You must have a valid subscription in order to get upgrades”

This thread is resolved. Here is a description of the problem and solution.

Problem:
After registering: "You must have a valid subscription in order to get upgrades"

Solution:
This issue is fixed with Types 3.0.3.

Relevant Documentation:

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

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This topic contains 5 replies, has 2 voices.

Last updated by Clifford 6 years, 4 months ago.

Assisted by: Minesh.

Author
Posts
#920087

Screenshot: hidden link

Same issue as reported at https://toolset.com/forums/topic/on-plugins-page-showing-notice-you-must-have-a-valid-subscription-4/#post-909391

I removed the license and re-added the same license key code for this site.
The issue remains.

This also happened at a new localhost site (tribe.local) that I added/registered to my list of sites.

#920185

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - could you please tell me what is the cURL version installed on your server?

Additionally, could you please share site key you created to register your site with access details.

I have set the next reply to private which means only you and I have access to it.

#920971

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Could you please share wp-admin and FTP access details with newly generated site key. I need to check whats going wrong there.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).

I have set the next reply to private which means only you and I have access to it.

#922515

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - I see the issue which you reported with the screenshot: hidden link

The issue is already escalated to our Devs and they are working on in order to fix this issue. Probably this issue will be fixed with the next Types release. I will update you as soon as I know more.

#923888

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Well - we have published new version from almost all Toolset plugins.

Could you please update ALL Toolset plugins to it's latest official released version and try to resolve your issue.

*** Please make a FULL BACKUP of your database and website.***
You can download latest Toolset plugins from your accounts page:
=> https://toolset.com/account/downloads/

#948059

My production site is now on Types 3.0.4 and Views 2.6.3 and no longer receiving the errant license message.
Thank you.