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[Resolved] Adding views causes other content to disappear

This support ticket is created 7 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 2 replies, has 2 voices.

Last updated by Arvish Mungur 7 years, 5 months ago.

Assisted by: Arvish Mungur.

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#513169
Screenshot2-min-min.png
Screenshot1-min.png

I am trying to: edit a page using Beaver Builder. The page works fine, until I add the view to it. The view renders perfectly, but it causes content after the view to disappear.

I visited this URL: hidden link
You'll need to login: demo | 6a9cf9

Note the footer in screenshot1. Once I add the View to the page, the footer disappears (see screenshot 2). If I add or edit any content in the page builder after the View, it seems to disappear and does not get rendered. When I remove the view from the page (using page builder) then suddenly all that content shows up again.

All plugins are updated to latest stable release versions.

#513176

I've just found this post:
https://toolset.com/forums/topic/wpv-post_body-breaks-beaver-builder/

and this post:
https://toolset.com/errata/view-content-not-rendered-properly-beaver-builder-editor/

These both seem to refer to the exact issue I'm having.

Status shows
Resolved
Reported for: Toolset Views 2.2.1
Resolved in: Toolset Views 2.3

However, I have Toolset Views 2.3.1 and it is definitely still an issue.

I tried to follow the workaround to replace the dialog.php file. But, I do not have such a folder 'resource/views/dialog/ ' under '/wp-views/embedded/toolset/toolset-common/user-editors'

#513389

Hello stephenF-6,

Thank you for contacting Toolset Support.

I will be happy to help you with your issue.

To rule out plugin or theme compatibility issues, could you please perform the below steps and let me know the outcome?

Minimal Setup
If you disable all non-related Toolset plugins, switch to one of default themes, does the problem persists?
NOTE:
+ Make a backup (both files and database) for your site before updating/proceeding anything (Always a good practice!)

Additionally, could you please follow the PHP Debugging and Javascript Debugging steps provided here:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

Repeat the action of creating the problem(E.g visit the post page).

Copy and paste the contents of error_log.txt located in your WordPress root directory here for me to see.

Javascript Debugging - Console Errors
Please check your browser consoles, do you see any error?
Reference:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

Awaiting your reply.

Kind regards

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.