Add to chart button not working

This support ticket is created 4 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 4 years ago.

Assisted by: Minesh.

Author

Posts

April 8, 2022 at 9:42 am #2336851

dirkV-2

Tell us what you are trying to do?
Suddenly the add to chart button is not working anymore. Any ideas for this. The customers cannot buy anything on the website.
Kind regards, Dirk

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

April 8, 2022 at 11:11 am #2336893

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you first try to follow the basic debug steps in order to isolate the issue and to know first what causing the issue.

If your site is live you can setup a staging site and install there copy of your production site and run few test for compatibility issue.
*** Please make a FULL BACKUP of your database and website.***
Could you please try to resolve your issue by deactivating all third-party plugins as well as with the default theme to check for any possible conflicts with any of the plugins or themes?
-Do you see any difference?
- What if you deactivate Toolset plugins, if the issue still persists then that means Toolset is not part of this cause.